Terms and conditions
1. General Information and Company Details
This website, https://innocar-parts.com, is owned by L&F Different Commerce S.L., with Spanish Tax Identification Number (CIF) B98882699 and registered tax address in Riba-roja de Túria (Valencia), Spain.
The company is registered with the Valencia Commercial Registry, volume 10225, page 146, entry 1, sheet V-174271.
Innocar-Parts operates exclusively online and does not have premises open to the public for in-person customer service.
For any enquiries, users may contact us by email at [email protected] or by telephone on 687 076 070.
Use of this website and placement of orders imply acceptance of these General Terms and Conditions of Sale, as well as any specific conditions applicable to certain products or services.
2. Scope of Application
These terms and conditions govern the purchase of products and services marketed by Innocar-Parts.
For contractual purposes, a distinction shall be made between buyers acting as consumers and buyers making purchases in the course of their business or professional activities.
Transactions carried out by workshops, companies, self-employed professionals, distributors and other professionals shall also be subject to the specific conditions set out in the relevant section.
Specific conditions expressly accepted for certain products, services or orders shall prevail over these general conditions to the extent permitted by law.
3. Product Information and Compatibility
Innocar-Parts sells spare parts, suspension systems, performance components, accessories, competition products, bodywork components and other automotive-related products.
Photographs, illustrations and graphic representations used in product listings may show generic versions, similar applications or different configurations of the same product.
The specific characteristics of each item shall be determined by its reference number, technical description and corresponding application.
The buyer must verify that the selected product is suitable for the vehicle and its intended use.
Where verification of a reference number is necessary, Innocar-Parts may request additional documentation, including the vehicle technical data sheet, registration certificate, vehicle identification number (VIN), photographs or other relevant information.
The information provided by the buyer must be complete, accurate and truthful.
Innocar-Parts shall not be liable for selection errors attributable to incorrect or incomplete information supplied by the buyer.
Certain performance components or modifications may require adaptations, additional parts, technical checks or legal approval for use on public roads.
Purchasing a product does not automatically mean that its installation or use is authorised for road use.
Compatibility between a product and a vehicle does not necessarily mean that installation can be carried out without adaptations, adjustments or additional components.
In certain cases, particularly with sports suspension systems and coilovers, it may be necessary to install wheel spacers, modify certain configurations or incorporate other components to ensure correct installation and operation of the assembly.
These requirements may depend on factors such as wheel dimensions and offset (ET), tyre sizes, vehicle equipment, manufacturing tolerances or previously performed modifications.
Unless expressly stated in the product description, any additional components required for installation are not included in the supply and must be purchased separately.
The buyer must check installation conditions and possible interference before carrying out the final installation.
The need to use additional components shall not, in itself, constitute product incompatibility or a defect, provided that installation is technically suitable for the advertised application and the stated compatibility characteristics and conditions are respected.
4. Prices, Availability and Order Confirmation
The applicable prices shall be those displayed on the website, including the relevant taxes according to the destination and nature of the transaction.
Shipping costs and any other applicable charges shall be displayed during checkout.
Prices and availability may change as a result of price list updates, manufacturer or distributor availability, publication errors or other commercial circumstances.
Innocar-Parts reserves the right to correct obvious errors in pricing, descriptions or availability and to notify the buyer of any issues identified before completing supply.
Where an order cannot be fulfilled under the conditions initially anticipated, the buyer shall be informed of the available alternatives and the appropriate contractual or legal solution shall be applied.
Placing an order does not necessarily mean that the product is physically available at Innocar-Parts facilities.
The store works with its own warehouses, manufacturers and external distributors and therefore does not display real-time stock levels for all products.
The absence of an out-of-stock notice does not guarantee immediate availability.
5. Delivery Times
Published or communicated delivery times are estimates and refer to the expected overall period until delivery of the order.
The store does not display updated stock levels, and it should not be assumed that all products are available.
As a general guideline, available products can usually be supplied within 24–48 hours, while other items may require approximately 3–7 days, 10–15 days or longer, depending on their characteristics and availability.
These estimates are indicative and may vary due to circumstances involving manufacturers, distributors, production, supply or transport.
Estimated dates do not constitute guaranteed delivery commitments or essential contractual deadlines unless expressly agreed or required by applicable law.
Buyers who need to receive a product before a particular date must enquire about availability and the estimated delivery time before ordering.
Innocar-Parts shall not be responsible for costs arising from workshop appointments, reservations, vehicle downtime or other commitments made by the buyer on the basis of merely estimated delivery times, except where liability is legally enforceable.
6. Products Ordered on Request and Special Orders
Certain items are specifically ordered from manufacturers or distributors once the buyer's order has been received.
These products may not yet be manufactured, stocked or available for immediate supply, and their procurement may require a specific order.
Products ordered on request cannot be cancelled or returned under commercial return arrangements once the order has been confirmed and processed.
Where necessary, Innocar-Parts shall inform the buyer in advance of the specific supply conditions and request acceptance before processing the order.
Products manufactured to individual specifications, clearly personalised products or items covered by other statutory exclusions shall be subject to the corresponding limitations on the right of withdrawal.
Accepted specific conditions shall not limit any applicable statutory liability for lack of conformity.
7. Payments
Available payment methods shall be displayed during checkout.
Innocar-Parts may offer payment by bank card, bank transfer, bank deposit, Bizum and financing through Sequra.
Orders paid by bank transfer or bank deposit shall be processed once payment has been confirmed.
Financing services are provided by independent entities, and approval and conditions are subject to their respective criteria.
Innocar-Parts shall not be responsible for financing approval or rejection decisions made by third parties.
8. Shipping and Transport
Orders may be shipped through Zeleris, Correos, Correos Express, UPS or other logistics operators.
Certain products may be dispatched directly from manufacturers' facilities, distributors or external warehouses.
The buyer must provide a complete and correct delivery address, together with all information necessary to complete delivery.
Additional costs caused by incorrect addresses, repeated failed delivery attempts due to the recipient's absence or incidents attributable to the recipient may be charged where applicable.
Receipt of Goods
The recipient must check the external condition of the parcels at the time of delivery.
If dents, breakages, deformation, opened packaging or signs of tampering are observed, the recipient must request that the incident be recorded on the carrier's delivery receipt.
Photographing the damage, packaging and shipping label is recommended.
Any incident must be reported to Innocar-Parts as quickly as possible, within the first 24 hours.
Where concealed damage is discovered, it must be reported as soon as it is identified.
The buyer must retain the original packaging and protective materials until the incident has been resolved.
The recipient's cooperation is essential for processing claims against transport companies.
9. Right of Withdrawal and Returns
Consumers shall have the right of withdrawal in the circumstances and within the periods established by applicable legislation.
Where applicable, the withdrawal period shall be 14 calendar days from receipt of the product.
The request must be communicated in writing to [email protected] by means of an unequivocal statement.
Once withdrawal has been communicated, the buyer must return the goods within the corresponding statutory period.
Return Conditions
For commercial returns, products must be in perfect condition, without having been installed, used, painted, modified or tampered with. They must include all original accessories, components, documentation and packaging.
Commercial returns of items showing signs of installation, handling, damage, modification or missing components shall not be accepted.
In cases involving the statutory right of withdrawal, the conditions established by the relevant legislation shall apply.
Shipping Costs
Return shipping costs shall be borne by the buyer unless the return results from an error attributable to Innocar-Parts or there is a legal obligation to the contrary. The original shipping costs shall not be refundable in the case of commercial returns.
All returns must be notified in advance by email. The buyer shall be responsible for adequately packaging the goods and for any damage occurring during return transport due to insufficient packaging.
Innocar-Parts may arrange collection of the goods, charging the buyer the corresponding costs where applicable, or require the buyer to arrange and pay for the return shipment independently, following the instructions provided by Innocar-Parts.
Products must be adequately packaged to prevent damage during transport.
Using a tracked shipping service with proof of delivery is recommended.
Excluded Products
Commercial returns shall not be accepted for personalised products, products manufactured or supplied on request, or items that have been modified, installed or damaged, unless expressly authorised by Innocar-Parts.
10. Warranties
Products sold by Innocar-Parts are subject to the applicable statutory and commercial warranties.
Statutory Warranty for Consumers
New goods sold to consumers are subject to a statutory liability period of three years from delivery for lack of conformity.
During the first two years, the statutory presumption that the lack of conformity existed at the time of delivery shall apply, subject to the exceptions provided by law.
During the third year, the buyer must demonstrate that the issue relates to a lack of conformity existing at the time of delivery, where required under the applicable statutory rules of evidence.
The existence of a malfunction, noise, loss of performance or deterioration does not automatically mean that a manufacturing defect exists.
Exclusions
Issues caused by the following shall not be covered:
- Normal wear and tear.
- Blows, impacts or accidents.
- Incorrect installation.
- Improper use.
- Lack of maintenance.
- Unauthorised modifications.
- Tampering with the product.
- Use outside the manufacturer's specifications.
- Competition use where this is not an intended application for the product.
The exclusion must be related to the cause of the reported issue.
Claims Procedure
Claims must be submitted by email, stating the order number and providing a detailed description of the issue.
Innocar-Parts may request photographs, videos, reference numbers, installation documentation, an installation invoice issued by a qualified workshop or technical reports where necessary to assess the claim.
In certain cases, a physical inspection of the product may be required.
Submitting a claim does not imply its automatic acceptance.
Innocar-Parts shall review the documentation provided and determine the appropriate solution according to the nature of the issue and the applicable obligations.
Labour and Associated Costs
Innocar-Parts shall not cover installation, removal, external diagnostic costs, vehicle downtime, replacement vehicles or other costs arising from an incident where no express agreement exists.
Costs unilaterally incurred by the buyer that are not necessary, proportionate or legally enforceable shall not be covered.
11. Sports, High-Performance and Competition Products
Certain products sold by Innocar-Parts are designed for sports applications, intensive use, track use or competition.
The buyer must check the characteristics and usage limitations specified by the manufacturer.
Products intended exclusively for competition may not be suitable for use on public roads. Using components outside their intended conditions may cause premature wear, damage or loss of performance.
Innocar-Parts shall not be liable for damage resulting from improper use, incorrect installation or applications incompatible with the product specifications.
Claims relating to manufacturing defects shall be assessed in accordance with the applicable statutory or contractual framework.
12. Installation and Inspection of Products
The buyer must check the product reference numbers, dimensions and characteristics before proceeding with installation.
It is recommended that components related to vehicle safety be installed by qualified workshops.
In the case of bumpers, side skirts, spoilers, bonnets and other bodywork components, their fitment on the vehicle must be checked before painting, drilling, cutting or modifying them.
Modifications made to the product may prevent its commercial return.
Advertised lowering heights for springs and sports suspension systems are indicative and may vary depending on the vehicle version, engine, equipment and condition.
Certain installations may require additional components, adjustments or modifications.
13. Vehicle Modification Approval (ITV Homologation)
Innocar-Parts offers technical documentation and vehicle modification approval services.
Purchasing these services does not mean that every modification can automatically be legalised.
Feasibility shall depend on the vehicle's characteristics, installed components, available documentation and applicable regulations.
The buyer must provide all requested information and documentation completely and truthfully.
The processing period shall begin once Innocar-Parts has received all necessary documentation and the conditions required to open the case have been met.
Delays caused by incomplete, incorrect or outstanding documentation shall not be attributable to Innocar-Parts.
The issue of technical documentation does not replace a successful ITV inspection and does not, in itself, authorise driving a vehicle with modifications that have not yet been legalised.
The specific conditions of the contracted service shall be those stated in its product listing and the corresponding communications.
Withdrawal rights applicable to service contracts shall be governed by current legislation.
More information: https://innocar-parts.com/639-homologaciones-itv
14. International Shipping and Special Territories
International shipments and deliveries to the Canary Islands, Ceuta, Melilla or other territories with specific tax or customs arrangements may be subject to taxes, duties, customs clearance charges and handling fees, all of which shall be borne entirely by the buyer.
This condition shall also apply to returns, exchanges and reshipments. The buyer must bear taxes, duties, customs clearance charges and other administrative costs arising from both the initial shipment and return transport, except for those legally payable by Innocar-Parts.
Any additional costs caused by incorrect or incomplete documentation, refusal of the goods, failure to pay customs obligations or failure to comply with import requirements attributable to the buyer shall be the buyer's responsibility.
Unless expressly stated otherwise, these charges shall be borne by the recipient.
The buyer must check the requirements for importing and using the products in their country.
Bulky products or items with special characteristics may require individual shipping quotations.
International returns must be coordinated in advance with Innocar-Parts to determine the instructions and return address.
15. Specific Conditions for Professionals, Workshops and Businesses
Transactions carried out by buyers acting in the course of their business or professional activities shall be subject to the following specific conditions.
15.1. Withdrawal and Returns
Professional purchases shall not be subject to the statutory right of withdrawal provided for consumers.
Innocar-Parts shall not be obliged to accept returns due to selection errors attributable to the buyer, changes of mind, incompatibilities resulting from incorrect information or goods that are no longer required.
Any exceptional commercial return shall require prior express authorisation.
15.2. Products Ordered on Request
Professional orders for items specifically requested from manufacturers, custom-manufactured products or goods supplied through special orders shall become firm once accepted.
Cancellations and commercial returns shall not be accepted unless expressly authorised by Innocar-Parts.
Costs and losses resulting from cancellations attributable to the buyer may be claimed where contractually and legally permitted.
15.3. Verification of Reference Numbers
Professional buyers shall be responsible for checking that product reference numbers and technical characteristics are suitable for the intended application.
Innocar-Parts shall not be liable for errors resulting from incorrect or incomplete information provided by the buyer.
15.4. Inspection of Goods
Professional buyers must inspect the goods upon receipt and report any identified issues without delay.
Claims concerning apparent defects, quantity discrepancies or hidden defects shall be subject to the deadlines and requirements of the applicable commercial legislation.
Packaging must be retained and the evidence necessary to investigate any incident must be provided.
15.5. Professional Warranties
Products purchased by companies, self-employed professionals, workshops and other professionals in the course of their business or professional activities shall be subject to the commercial warranty offered by the relevant manufacturer, both in terms of duration and conditions and coverage.
The warranty shall exclusively cover duly proven manufacturing or original defects, within the terms established by each manufacturer.
Issues resulting from normal wear and tear, impacts, accidents, incorrect installation, tampering, modifications, inadequate maintenance or use outside the conditions specified by the manufacturer are excluded.
Innocar-Parts may request technical documentation, an installation invoice issued by a qualified workshop, photographs, reference numbers and any other evidence reasonably necessary to determine the cause of the issue.
Submitting a claim does not imply its automatic acceptance. Innocar-Parts may request an inspection of the product and refer the matter to the manufacturer for assessment.
Unless expressly agreed or legally required, the warranty shall not include installation, removal, labour, vehicle downtime, replacement vehicles, loss of earnings or other indirect losses.
Each manufacturer's specific conditions shall prevail regarding the scope of its commercial warranty, without prejudice to any applicable statutory liabilities.
15.6. Installation Costs and Indirect Damage
Unless expressly agreed or required by mandatory law, Innocar-Parts shall not cover installation, removal, workshop labour hours, external diagnostics, vehicle downtime, replacement vehicles, business interruption losses, loss of earnings or other indirect losses.
15.7. Delivery Times
Communicated delivery times shall be overall estimates.
The dates indicated shall not constitute essential contractual deadlines unless expressly agreed.
Commercial commitments made by the buyer to third parties shall not be binding on Innocar-Parts without prior acceptance.
16. Intellectual and Industrial Property
The texts, photographs, designs, logos and other website content are protected by intellectual and industrial property legislation.
Unauthorised reproduction, distribution or exploitation is prohibited, except for uses permitted by law.
Third-party trademarks belong to their respective owners.
17. Website Use and Liability
Innocar-Parts shall endeavour to keep published information up to date.
However, technical errors, temporary interruptions or unintentional inaccuracies may occur.
Innocar-Parts may correct such errors and update content whenever necessary.
Users shall be responsible for damage resulting from unlawful use of the website or failure to comply with their contractual obligations where legally applicable.
18. Right to Refuse Service and Acceptance of Orders
Innocar-Parts reserves the right to reject new commercial transactions where objective and legitimate reasons exist, such as fraud, non-payment, abusive use of services or previous contractual breaches.
The exercise of this right shall respect applicable legal obligations and shall not affect orders already concluded except where legally permitted.
19. Data Protection and Marketing Communications
Personal data provided shall be processed in accordance with applicable data protection legislation.
Information concerning data processing and the exercise of the corresponding rights is available in the website's Privacy Policy.
Marketing communications shall be sent where a valid legal basis exists and may be cancelled through the available mechanisms.
20. Amendments to the Terms and Conditions
Innocar-Parts may amend these terms and conditions to adapt them to legal, technical or commercial changes.
Amendments shall apply to transactions made after they enter into force.
Orders previously concluded shall be governed by the conditions applicable at the time of contracting, unless otherwise validly agreed or required by law.
21. Applicable Law and Jurisdiction
These terms and conditions shall be governed by applicable Spanish law.
In relations with consumers, mandatory rules on court jurisdiction shall be respected.
In relations between businesses and professionals, disputes shall be submitted to the courts having territorial jurisdiction in accordance with procedural legislation and any valid agreements entered into.
22. Severability
The possible nullity, invalidity or unenforceability of any clause shall not affect the validity of the remaining provisions.
These terms and conditions shall remain effective to the extent legally permissible.